Canada Post is expanding a major mail-delivery overhaul this month, moving additional households from door-to-door service to community mailboxes as part of a five-year plan to modernize the postal network.
The November phase is expected to affect addresses in Etobicoke, Ont., and Moncton and Riverview, N.B. The changes follow the first official conversions in Sept-Îles, Que., and Winnipeg, Man., which began receiving mail at community mailboxes in October.
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Canada Post community mailbox conversions continue
Canada Post says approximately four million addresses that still receive door-to-door delivery will eventually be converted to community mailboxes.
The program is being rolled out in stages, with different communities scheduled for changes between late 2026 and 2027.
The corporation says nearly three-quarters of Canadian addresses already receive mail through centralized delivery, including community mailboxes, apartment lobby boxes and post office boxes.
The remaining conversions are intended to reduce delivery costs and place most mail and parcels in locked compartments.
Canada Post published an updated notice on October 22, 2026, confirming that the first addresses in Sept-Îles and Winnipeg had begun receiving mail at community boxes.
It also launched an online lookup tool that allows customers to enter the first three characters of a postal code to check the anticipated timing for their area.
Which communities are changing in November?
The current Canada Post schedule lists the following November 2026 conversions:
- Etobicoke, Ontario, for postal codes beginning with M9V and M9W.
- Moncton and Riverview, New Brunswick, for postal codes beginning with E1B, E1C, E1E and E1G.
The schedule is based on postal-code areas and may be adjusted as construction, consultation and site preparation continue.
Residents are supposed to receive advance information and keys before their delivery changes.
Other areas identified for conversion in late 2026 or 2027 include Oromocto, N.B.; L’Ancienne-Lorette and La Prairie and Candiac, Que.; Hawkesbury, Ont.; Portage la Prairie, Man.; and several communities in British Columbia.
The full schedule remains subject to change.
What the change means for residents
Households affected by the conversion will no longer receive regular Canada Post mail at the front door once their new service begins.
Instead, letters and eligible parcels will be delivered to an assigned compartment at a nearby community mailbox.
Customers should watch for notices explaining the location of the mailbox, the timing of the switch and how to collect their keys.
Canada Post says it will continue communicating with residents before each conversion takes place.
Community mailboxes are designed to provide individual locked compartments and larger parcel compartments.
When a parcel does not fit, customers may receive a delivery notice directing them to a post office or another pickup location.
People who have accessibility or mobility limitations may be able to receive support through Canada Post’s Delivery Accommodation Program.
Available measures can include accessible compartments, sliding trays, Braille features or, in some cases, continued home delivery.
Why Canada Post is changing mail delivery
The mailbox conversions are part of a broader transformation plan responding to declining letter volumes, rising operating pressures and increased competition in parcel delivery.
Canada Post reported a loss before tax of $482 million in the first half of 2026.
The corporation says centralized delivery can lower costs while improving security for mail and parcels, although the changes will require new infrastructure and consultation with local communities.
The federal government has directed Canada Post to proceed with community mailbox conversions, changes to letter-mail delivery standards and modernization of its retail network.
Government briefing material says centralized delivery already serves about 72 per cent of Canadians and could save more than $350 million annually once fully implemented.
How to check a Canada Post conversion date
Residents who are unsure whether their address is affected can use Canada Post’s community mailbox lookup tool and enter the first three characters of their postal code.
The tool provides an anticipated conversion year or date range, but Canada Post warns that timelines can change.
Customers should rely on the mailed notice delivered to their address for the final instructions and timing.
Residents who need an accommodation should contact Canada Post before the conversion date rather than waiting until door-to-door delivery ends.
This is particularly important for people who may have difficulty walking to a mailbox site, opening a compartment or collecting parcels.
What happens next
Canada Post expects the national conversion program to continue through 2027 and beyond, with different postal-code areas moving at different times.
The corporation says the program is intended to support a more financially sustainable postal service, but the transition will continue to affect how Canadians receive letters, government notices, bills, cheques and parcels.
For households in Etobicoke, Moncton and Riverview, November marks the next stage of that transition.
The most important steps are to check mailed notices, confirm the assigned mailbox location and request any accessibility support before the new delivery arrangement begins.
Frequently Asked Questions
Which Canadian communities are scheduled to receive community mailboxes in November 2026?
The current Canada Post schedule lists Etobicoke, Ontario, and Moncton and Riverview, New Brunswick, for November 2026 conversions.
How can I find out whether my address is affected?
Use Canada Post’s community mailbox lookup tool and enter the first three characters of your postal code. The final timing will also be provided by mail.
Will Canada Post still deliver parcels to the new mailbox?
Many parcels can be placed in dedicated parcel compartments, but oversized items may be sent to a post office or another pickup location.
Can residents with mobility limitations keep home delivery?
Canada Post’s Delivery Accommodation Program may provide accessible compartments, other mailbox modifications or home delivery in qualifying circumstances.
Why is Canada Post ending door-to-door delivery in some areas?
Canada Post says centralized delivery can reduce operating costs, improve security and support its broader plan to modernize the postal service as letter volumes decline.
Fact-Checked: Key dates, communities, conversion plans and accessibility information were checked against current Canada Post announcements and official schedule documents.
Disclaimer: Conversion dates are subject to change, so residents should follow the latest notice delivered by Canada Post to their address.